• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Payment
• Viewing Orders & Updating Account Information

Shipping & Delivery

Cost

Shipping costs a flat rate of $9.95 Australia wide per order.

Time

Our products usually take between 5-10 business days (Excludes weekends) to arrive depending on your location. On the rare occasion it may even take longer.

Signature

We use Australia Post regular shipping. Deliveries will require a signature unless otherwise specified.

If you're not at home

If you are not at home when your order is delivered your products will be delivered to the nearest Post Office. You will need to pick it up during business hours. If you do not pick up your order and it gets returned to us (usually after a week) we will charge you again to get your products redelivered.

Time sensitive orders

If you need your items by a certain date please email us before you make an order and let us know. We will respond and let you know if it will be possible to deliver the items to you before a certain date. Please make sure you are aware of this as we do not offer a refund if items do not reach you on time unless we have emailed you stating that we will get the items to you before a certain date.

Discreet Delivery

There is no reference to us on the satchel or box so no one will know what you have purchased or where you have purchased it from.

Privacy & Security

For your privacy, any issues related to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts. 

For your privacy, your credit card statement will only show a generic company name will not include reference to having purchased Adult related products.

Returns & Replacements

Due to the nature of our products we can only accept returns for faulty items. No claim will be considered in respect of any goods considered to be defective or damaged nor in respect of any services alleged to be defective unless itemised particulars of such alleged defect or damage have been notified in writing to AdultOutlet.com.au within 7 days of delivery of the goods or the completion of the services and in the case of goods they are returned at no cost to AdultOutlet.com.au for examination within that period. AdultOutlet.com.au reserves the right to refuse a refund if products are found to be damaged or tempered with.

Payment

You can pay using the following methods:

- Credit Card using Visa, Mastercard, American Express, Dinners or JCB Card

- Direct Deposit in our bank account

- Money Order or Cheque

- PayPal

Payment instructions will be provided during checkout. 

Viewing Orders

To view the status of your order or update your account details you must register while you are ordering. If you checkout as a guest this information will not be available.