Common Questions

Below we answer the most common questions.

Delivery

Postage cost $9.95 flat-rate per order Australia-wide.

Packaging is completely discreet and has no reference to this website. We delivery in a plain white or brown box with Australia Post.

You can get it delivered to your house or collect it from the post office using Parcel Collect.

Delivery takes between 2-7 business days depending on metro/rural area and how busy the warehouse is.

Express delivery costs $14.95 and takes 1-3 business days to urban areas. Rural may take longer.

Payment

Pay using your credit card, PayPal, or bank transfer.

We accept the following credit cards: Mastercard, Visa, American Express, and Diners.

Payment is discreet and there won't be any reference to our company.

We use eWay for credit card transactions, one of Australia's biggest payment gateways.

Returns and Refunds

Due to the nature of our industry we unfortunately cannot allow returns or refunds due to change of mind. We are dedicated to ensuring the hygienic safety of our customers and staff.

If we have an inaccurate description or image we will provide a refund for the error.

Warranty

Our products have a 30 day warranty. If something breaks within this period we will provide a 30 day no questions asked returns. Some of our brands have much longer warranty provided by the manufacturer and this will often be stated in the description.

Further Questions?

Email us using the form below. We will respond to all emails on within a business day.